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Transworld Takes Over Problematic Shipment, Rebuilding Trust for Italian Client

 

 

The Crisis: Middleman-Induced Logistic Failures

 

 

An Italian importer sourcing goods from China initially used a supplier-recommended freight forwarder, only to encounter three critical failures:

 

 

1. Black Hole Tracking: Multi-layer subcontracting caused severe delays in status updates

 

2. Mislabeling Disaster: Incorrect cargo labeling triggered customs clearance issues

 

 

3. Communication Breakdown: Lengthy response chains paralyzed problem-solving

 

 

When goods faced detention at Italian customs, the client’s leadership urgently sought a new logistics partner.

 

 

 


 

 

The Transworld Solution: Direct Infrastructure + Digital Control

 

 

We won the client’s trust through three competitive advantages:

 


✔ Owned European Warehouses: Milan/Rome hubs enabling pre-sorting and relabeling

 


✔ Smart Tracking Platform: 4-hour interval updates with real-time exception alerts

 


✔ Dedicated English/Italian Team: 24/7 bilingual support for China-Italy clearance

 

 

Key Actions:

 

 

  • Relabeled problematic goods within 48 hours

 

 

  • Activated emergency customs clearance channels

 

 

  • Created client-exclusive shipment dashboard

 

 

Results: From Emergency to Strategic Partnership

 

 

  • 100% Accuracy: Processed 12 batches (apparel, bags, perfumes, electronics)

 

 

  • 60% Faster Clearance: Average customs release reduced to 1.8 days

 

 

  • Client Testimonial: "Transworld’s crisis management helped us increase China sourcing volume by 35%"

 

 Smart Tracking Platform

 


 

 

Why Global Clients Choose Transworld?

 

 

Crisis Specialists: Experts in resolving labeling/customs/tax emergencies

 


End-to-End Visibility: GPS-level tracking from factory to overseas warehouse

 


EU Compliance Masters: CPNP (cosmetics), CE (electronics) certification expertise

 


Cultural Bridge Team: English/Italian/Spanish/French-speaking specialists

 

 

Cultural Bridge Team

 

 


 

 

Are You Also Experiencing:


❌ Unreliable shipment visibility?


❌ Recurring customs issues?


❌ Inefficient cross-border communication?

 

Contact Us to Get Your FREE EU Logistics Guide + Supply Chain Diagnostic Now!

 


Phone: +86 181-2642-4455

 


Website: https://www.transworldcn.com/

 

Wishing You Have a Happy Trade!

 

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