An Italian importer sourcing goods from China initially used a supplier-recommended freight forwarder, only to encounter three critical failures:
1. Black Hole Tracking: Multi-layer subcontracting caused severe delays in status updates
2. Mislabeling Disaster: Incorrect cargo labeling triggered customs clearance issues
3. Communication Breakdown: Lengthy response chains paralyzed problem-solving
When goods faced detention at Italian customs, the client’s leadership urgently sought a new logistics partner.
We won the client’s trust through three competitive advantages:
✔ Owned European Warehouses: Milan/Rome hubs enabling pre-sorting and relabeling
✔ Smart Tracking Platform: 4-hour interval updates with real-time exception alerts
✔ Dedicated English/Italian Team: 24/7 bilingual support for China-Italy clearance
Key Actions:
Relabeled problematic goods within 48 hours
Activated emergency customs clearance channels
Created client-exclusive shipment dashboard
100% Accuracy: Processed 12 batches (apparel, bags, perfumes, electronics)
60% Faster Clearance: Average customs release reduced to 1.8 days
Client Testimonial: "Transworld’s crisis management helped us increase China sourcing volume by 35%"
Crisis Specialists: Experts in resolving labeling/customs/tax emergencies
End-to-End Visibility: GPS-level tracking from factory to overseas warehouse
EU Compliance Masters: CPNP (cosmetics), CE (electronics) certification expertise
Cultural Bridge Team: English/Italian/Spanish/French-speaking specialists
Phone: +86 181-2642-4455
Website: https://www.transworldcn.com/
Wishing You Have a Happy Trade!
Shenzhen Transworld Supply Chain Co., LTD